COVID-19

Last Updated: 2020-09-21

TL;DR

- South Africa is currently on Lockdown Level 1 in accordance with South Africa's COVID-19 Risk Adjusted Strategy
- Full unfettered eCommerce is allowed we're able to process and fulfil all orders placed online.
- In-person collections are allowed.
- We are again able to accept Debit Card, Credit Card and Cash payments on-site at this time.
- Customers are expected to wear a mask, follow hygiene and social distancing guidelines at all times.

PiShop's Response to COVID-19

At PiShop we're committed to getting our goodies into your hands safely, promptly and responsibly... that means that we've had to rapidly adapt to the constantly changing regulations and find creative ways in supporting you while still always remaining compliant with the law.

Read more about the global pandemic, and the response taken by the South African government here

If at any time you feel that we're not doing enough please reach out as your feedback is of the utmost importance to us.

We've always attached great importance to the health and safety of our customers, partners and employees, in response to the COVID-19 outbreak, we've adopted a series of preventive measures:
  - restricting orders to pre-paid online-only,
  - regularly disinfecting the workplace,
  - conducting daily temperature checks,
  - making COVID-19 related information readily available,
  - providing employees with preventative items including facemasks and hand sanitiser,
  - providing physical shield barriers and hand sanitiser in the workplace,
  - allowing employees to work from home where/when possible,
  - conducting all business meetings via digital channels,
  - working with our courier partners to enable a low-touch approach to collection and delivery.

We ask that you work with our courier partners during collections and deliveries, but be safe and follow the guidance as issued by the World Health Organisation, The National Institute for Communicable Diseases (NICD), and the COVID-19 Corona Virus South African Resource Portal.

Our key suppliers are also gradually recovering their production capacity, over the last few months many in-demand products, have been frustratingly elusive, we're working hard to swiftly restock our product range and introduce exciting new additions. We thank-you for your patience during this time.

We've proudly supported multiple projects since the beginning of the outbreak in supplying and sponsoring stock to be used in the production of thermal imaging systems, ventilators and face masks and shields.

As a small business, we'd once again like to thank all of our loyal supporters:
  - thank-you for your patience when we took longer to answer your support requests,
  - thank-you for your understanding when we ran low or completely out of stock,
  - thank-you for your support in connecting with us on Social Media and extending our reach,
  - thank-you for your encouragement in letting us know how we can serve you better,
  - and ultimately thank-you for your loyalty in continuing to place new orders, you keep the dream alive.

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