Shipping Policy

Last Updated: 2022-02-01

1. COVID-19

1.1 South Africa is currently on Lockdown Level 1 in accordance with South Africa's COVID-19 Risk Adjusted Strategy
1.2 Full unfettered eCommerce is allowed and we're able to process and fulfil all orders.
1.3 In-person collections are allowed.
1.4 We're able to accept Debit and Credit Card payments online and on-site.
1.5 Customers are expected to wear a mask, follow hygiene and social distancing guidelines at all times without exception.
1.6 Read more about our response to the global COVID-19 pandemic and the actions we're taking to best service your needs here:

2. Shipping Methods

2.1 In order to keep the cost of our products as low as possible, we pass the cost of delivery onto you, the customer, and provide a number of shipping options for your convenience.
2.2 Door to door Courier
  2.2.1 Fastway (within South Africa)
  2.2.2 Aramex (within South Africa)
  2.2.3 Courier Guy (within South Africa)
  2.2.4 DHL (within South Africa and Internationally)
2.3 Collection
  2.3.1 Personally collect your order from PiShop
  2.3.2 Send your own courier to collect your order from PiShop

3. Exports

3.1 Certain countries require the customer or product being imported to have required licenses in order to import the item. (e.g.: The Raspberry Pi's compliance certificates can be found here)
3.2 It remains the importer's responsibility to ensure regulatory compliance prior to placing an order.
3.3 PiShop will not be held responsible/liable for any costs on returned/destroyed packages in the event that an order cannot be delivered.

4. Delivery Charges

4.1 Our delivery charges are subject to change at any time, without prior notice to you. You will see the applicable delivery charges in your cart when you check out.
4.2 Orders will only be released for shipping once all monies have cleared and are available within our Nedbank account.
4.3 We provide a 'Standard Flat Rate (Economy Class)' shipping option available during checkout, when a customer selects this option PiShop will use our best effort through our courier partners listed in section 2.2 to deliver the product(s) in the most efficient way with the least cost.

5. Insurance

5.1 All shipments are insured when delivered within the borders of:
  5.1.1 Angola
  5.1.2 Botswana
  5.1.3 Burundi
  5.1.4 eSwatini (Swaziland)
  5.1.5 Kenya
  5.1.6 Lesotho
  5.1.7 Malawi
  5.1.8 Mozambique
  5.1.9 Namibia
  5.1.10 Nigeria
  5.1.11 Rwanda
  5.1.12 South Africa
  5.1.13 Tanzania
  5.1.14 Uganda
  5.1.15 Zambia
  5.1.16 Zimbabwe
5.2 We reserve the right to break up orders into multiple shipments for insurance purposes when the value exceeds the insured limit.
5.3 All shipments made outside of the countries listed in section 5.1 are uninsured and the responsibility for insurance falls to the customer.
5.4 PiShop will not be held responsible/liable for any costs on lost/damaged/stolen/destroyed packages in the event that an order is not insured.

6. Delivery of goods

6.1 PiShop’s obligation to deliver a product to you is fulfilled when we deliver the product to the physical address nominated by you for delivery of the order. PiShop is not responsible for any loss or unauthorised use of a product, after it has delivered the product to the physical address nominated by you.
6.2 It will be deemed that you as the purchaser assign without prejudice and without a proxy to a party other than yourself to sign for your goods at your specified and confirmed delivery address should you be or not be present at time of delivery.
6.3 You accept that PiShop does not have to prove that you personally received the delivery of such goods. You agree that we would only be required to prove that someone not necessarily yourself signed for the goods at your specified and confirmed delivery address.

7. Delivery periods

7.1 Delivery will typically take between one (1) and three (3) business days.
7.2 Delivery to outlying areas can additionally take between one (5) and three (7) business days
7.3 Delivery to extremely outlying or rural areas can additionally take between one (7) and three (21) business days
7.4 No deliveries will take place on a Saturday, Sunday or any Public Holiday.
7.5 Estimated Shipping Times can be found here.