Terms of Service


In the PiShop website terms of use:
  • "terms" mean these website terms of use, any specific terms, the privacy policy and any other terms, policies or notices agreed between you and PiShop;
  • "we" or "us" or "PiShop" or "provider" means PiShop whichever one applies;
  • "website" or "PiShop website" means www.PiShop.co.za or other parked or redirected domain name, including but not limited to: rpishop.co.za, getpi.co.za, pime.co.za, rpifactory.co.za, arduinoshop.co.za, electronicsclub.co.za, rpiclub.co.za, piclub.co.za, learnpi.co.za etc.
  • "You" or "user" means any person who visits, accesses or uses the website.


Access to the services, content and downloads available on the PiShop website may be classified as "electronic transactions" as defined in terms of the Electronic Communications and Transactions Act, Act No. 25 of 2002(ECT Act). The PiShop website is provided as a convenience to you and our customers for informational purposes only. In order to use the PiShop website for services including but not limited to on-line shopping, browsing, product information, store locations, subscribing as a user, viewing and managing your account and orders, etc. you may be required to provide your personal information. We reserve the right to make changes to the documents and/or other materials contained on this website from time to time without notice. This right also applies to these terms and conditions. PiShop will post the revised terms on the website. You may use the PiShop website for your own personal non-commercial use and not for republication, distribution, sale or other use. If there is a conflict of meaning between these website terms of use and any other terms, policies or notices, the specific terms, policies or notices will take preference where it applies to your use of the PiShop website. The Terms constitutes the entire agreement between the parties. If any term is void, unenforceable, or illegal, the term will be severed and the remainder of the terms will be effective. Unless otherwise specified, the goods and services offered on this site are intended for citizens of the Republic of South African only. The terms will be governed by and interpreted according to the laws of the Republic of South Africa without giving effect to any principles of conflict of law. By you ticking the "I confirm that I have read and understand the Terms & Conditions", box forms a legally binding agreement between you and PiShop.


Subject to applicable law, you agree to indemnify, defend, and hold PiShop harmless against any claim, or liability (including attorneys' fees) arising out of your use or misuse of the website including but not limited to any damages caused by or through exposure to computer viruses, malware, phishing software, worms, Trojans, key loggers and hacking.

Website Use

As a user, PiShop grants you a limited, non-transferable revocable license to access and use the website subject to the terms and conditions.
  • Your license does not extend to the website’s source code or to the source code of any software or computer program that forms part of the website.
  • You may only use the website for personal use, limited to viewing the website, providing information to the website, downloading product information for your personal review from the website or purchasing goods or services from the website.
  • You may only use the website if in terms of South African law you have the legal capacity to enter into an agreement.
  • You may only link to the website by linking to the home page of the website.


You may not:
  • Provide any untrue or incorrect information to the website or PiShop;
  • Modify, copy, decompile or reverse engineer the website or use the website to make derivative copies;
  • Lease, sell, assign or in any other way distribute the website or any information obtained from the website without the prior written consent of PiShop;
  • Use malicious search technology, including but not limited to spiders and crawlers;
  • Frame any pages of the website;
  • Deep link or hot link to any pages of the website or in any way suggest that you are the owner or license holder of any intellectual property within the PiShop website.
  • Use the interactive sections of the website, for instance forums, clubs, surveys and e-mailing, to post any material which in PiShop’s discretion is false, defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, threatening, invasive of a person’s privacy, or otherwise violates any laws. PiShop does not have editorial control over the submission of any content to interactive sections of the website. You submit all information, including the publication of pictures and or articles, at your sole risk and responsibility. PiShop is not responsible or liable for damages or other adverse consequences caused by the use of the submissions.
  • In line with the Film and Publications Board Act 3 of 2009 (FPB) as amended; to intensify the efforts to protect children from harmful images within the media, including films, exhibitions, games, the internet and other publications, the website is not targeted at children under the age of thirteen (13) and PiShop will not knowingly collect information from users in this age group.
  • PiShop is to be exempted for any liability due to a customer failing to provide accurate information on registration, or a customer failing to view special warnings etc.

Disclaimer and Disclosures

When you visit the Website of PiShop, you consent to receiving communications from PiShop electronically and agree that all agreements, notices, disclosures and other communications sent by PiShop satisfy any legal requirements, including but not limited to the requirement that such communications should be "in writing". No transaction concluded between PiShop and a person under the age of 18 shall be binding upon PiShop unless written consent thereto is received by PiShop from your parent or legal guardian. PiShop therefore reserves its right to request proof of identity prior to concluding any transaction with you. By your continued use of this website, you warrant that you are 18 years old or older. Although PiShop has made every effort to display the goods and their colours as accurately as possible, the displayed products and colours of the products will also depend upon your equipment and PiShop cannot guarantee that your equipment will display an accurate representation of the actual goods or their colours. PiShop will not be liable for any other website provided by any third party. In the event of delivery delays or out of stock situations we will notify you and we will do our very best to ensure a speedy fulfilment. Image Disclaimer: Where products are displayed with compatible devices, these devices will not be included as part of the sales price unless specifically identified as part of a product bundle.

Breach of ECT Act

Any user; who commits any of the offence detailed in section 85 to 88 of the ECT Act 25 of 2002 shall, notwithstanding criminal prosecution, be liable for all resulting loss or damage suffered and /or incurred by PiShop and its partners / affiliates.

Copyright and Intellectual Property Rights

All materials published on PiShop website is protected by copyright and owned or controlled by PiShop or the party accredited as the producer of the content, software or other material. Nothing in these terms and conditions of use shall be construed as conferring by implication or otherwise, any license or right under this copyright, patent, trade mark, database right or other intellectual property or proprietary interest of PiShop or any third party. All logos, names and trademarks, which appear on the website are the intellectual property of PiShop or are used by PiShop under license. PiShop will prosecute any violation of intellectual property rights to the fullest extent that the law permits. Reproduction of part or all of the contents in any form is prohibited other than strictly for individual use.


If you respond to PiShop via e-mail, surveys, forums, registration, or any other communication medium with any information, including but not limited to feedback, data, questions, comments or suggestions, but excluding your personal data, the information will not be deemed confidential. PiShop will not have any obligation to keep such information confidential and will be free to reproduce, use, disclose and distribute the information to others without limitation. PiShop will also be able to use any ideas, concepts, know-how or techniques contained in the information for any purpose, including but not limited to developing, manufacturing and marketing products, which incorporate or otherwise rely on the information. You consent to the aforesaid use of such information. By submitting information, you agree that PiShop may publish the information, use it as part of its operations, and incorporate its concepts in PiShop goods or for any other purposes, which PiShop considers necessary, without liability. PiShop will deal with your personal information in terms of its Privacy Policy.

Consumer Duties

You must ensure that the goods are fit for the purpose for which you want to buy them and are in good condition and free of any form of defects before you take delivery of the goods. It is a responsibility of the customer to ensure before delivery, that the goods listed on the packing slip or your purchase order correspond in description, price and quantity with the goods purchased. You agree to adhere to the user/manufacturer’s instructions and ensure that you make yourself aware of all product warnings and safety instructions prior to the installation or use of all products purchased from PiShop, You are to keep proof of any repairs conducted and authorised by PiShop and proof of purchase on all returned goods.

Termination of Sales

Save for certain exceptions (Software, Games, Music, and DVD) and subject to certain charges... You are entitled to cancel any sale concluded on this Website within 7 days after date of receipt of the goods and to obtain a refund. You may also cancel a sale where delivery is delayed beyond the stipulated delivery date/time frame (or where none is specified, beyond 30 days from the order date). For further details, please read the Returns Policy.


PiShop shall make every effort to ensure that advertised stock is available at the displayed price, for the period specified, the PiShop online store will mark with an asterisk (*) the out of Stock items should they be entered into your cart. Alternatively we will advise on an equivalent product option as an alternative in this unfortunate occurrence of running out of stock. PiShop may at its own discretion limit the quantity of sale goods per consumer. We will notify you of any delivery delays should we need to source a product.


Because we pride ourselves in our customer service, diverse range of products and ability to meet the ever-growing consumer demands, we have allowed the pre-ordering of products on our website. The pre-ordering system essentially gives customers peace of mind that newly launched products can be secured before the official launch date thereby avoiding disappointment on or after the day. The following terms and conditions for pre-ordering will apply. You, the Customer, enter into the following 'Pre-Order' agreement with PiShop:

Deposit: A deposit may be required or certain Pre-Order products.

Order Quantities: We restrict customer’s pre-orders to a limited number of units per product.

Pre-Order Status: All pre-orders are subject to stock availability. PiShop shall use reasonable endeavours to make the advertised stock available at that price, to the extent of the expressed stock limitation (or availability) For items for which severe shortage occurs, we will revert to the fairest basis which is first-pre-ordered, first-served. So it always pays to be quick and decisive when it comes to pre-ordering. Please note that the expected launch dates are subject to change at the manufacturer's discretion.

Changing or Cancelling your Pre-Order: In the event of changes to the advertised pricing, features or product offerings, the Customer will be notified and given an opportunity to continue, cancel or amend his/her pre-order. Refunds, changes and cancellations will only be possible for pre-orders that haven't been paid for and taken ownership for by the Customer. Please allow for a potential variance, between the estimated pre-order price and the actual final retail price. The variance is usually applicable to imported items for which foreign freight, currency exchange rate fluctuations and of course, taxes. This usually works both ways, both for price increases and lower prices, subject to the final expenses incurred in importing the items.

Privacy Policy

Please reference our Privacy Policy for more detail on how we process your information

Shipping Policy

Please reference our Shipping Policy for more detail on how we process your orders

Returns Policy

Please reference our Returns Policy for more detail on how we process your return requests

Payments Policy

Please reference our Payments Policy for more detail on how we process your payments